Shipping Rates
SHIPPING RATES
$7.95 shipping within Continental United States
$10.00 shipping to Hawaii and Alaska
$25.00 shipping to Canada
$30.00 shipping to .EU
$30.00shipping to .UK
SHIPPING TIMES
Business Days for shipping are Monday through Friday from 9am-2pm EST. Orders placed after this time period are automatically moved to the next day. If your order falls on the weekend, it will be printed the next business day – orders placed on Friday after 2pm EST will be printed and processed on the following Monday unless Monday is a National Holiday. Both Domestic and International orders will be processed and shipped within 1-3 business days of their placement on the site, provided that the credit card used is verified appropriately. Money Orders will be shipped as soon as the Money Order is received in the mail.
DOMESTIC SHIPPING SERVICES
FedEx Home Delivery®
► Available throughout all 48 states (excludes Hawaii and Alaska)
►Orders must be placed by 1pm EST
►No P.O. Boxes
► 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii
► Tuesday – Saturday. Delivery is between 9am and 8pm
► To check availability for your ZIP code, please call FedEx at 1.800.463.3339
INTERNATIONAL, APO, FPO ADDRESSES
Due to the delicate nature of credit cards and international orders, we must take special precautions to ensure the identity of the cardholder. This is for the safety of all of our customers. The form and the required pictures of both ID and Credit Card allow us to validate an order in the safest and most efficient way possible. The form can be filled out digitally, but the signature line must be signed by hand.
► Click here to download the Card Authorization Form
United States Postal Service Priority Mail
► Available for delivery to international, APO & FPO addresses ►Delivery usually within seven to fourteen business day (up to 30 for APO) ►Tracking number provided ►Rates do not include customs clearance ►Brokerage fees, duties, and taxes are billed to customer upon delivery
► To check availability for your ZIP code, please call USPS at 1.800.275.8777
INSURANCE
Each shipment is automatically insured for up to $100 at absolutely no cost to the customer. For each additional $100 it is only $0.35 extra.
TRACK YOUR PACKAGE
After your order has been shipped, you will receive a confirmation email with your shipment tracking number.
► FedEx – track your package at FedEx Package Tracking
You may also track your package by calling the FedEx Customer Service line at 1.800.463.3339
► United States Postal Service – track your package at USPS Package Tracking
You may also track your package by calling the USPS Customer Service line at 1.800.275.8777
DAMAGES
If your order arrives with merchandise that is damaged, please hold on to all original packaging and contents, and contact our Customer Service at 1.866.208.1339 immediately and no later than 3 business days from the date of confirmed delivery. All damage claims must be reported within 3 business days from confirmed delivery to insure that your claim may be processed and approved with the shipping carrier. Reporting damages more than 3 business days from confirmed delivery may result in your claim being denied by the carrier.
REFUSALS AND NON-DELIVERABLES
► REFUSALS & NON-DELIVERABLES
Customer is responsible for any customs and duties that are applicable to the order. These are processed and calculated by the customs brokerage upon entrance into any country other than the USA. The charges are payable upon delivery. Refusal of these charges will result in the package being returned to Sahara Smoke Co. at an additional shipping rate that will be billed to the customer.
Incorrect addresses may also result in returned packages. If customer decides to have the package reshipped to a deliverable address, the applicable shipping charges will be billed again. If the customer decides to decline reshipment, the order will be restocked and customer will receive a refund of the purchase price of the merchandise, minus the shipping charges and a 10% restocking fee.
